Terms of Service

Last updated: October 3, 2026

Welcome to VixoKart. These Terms of Service (“Terms”) govern your use of the VixoKart website and your purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About VixoKart

VixoKart is an online store offering everyday products across categories such as home, kitchen, lifestyle, and other consumer products.

Throughout these Terms, “VixoKart,” “we,” “us,” and “our” refer to VixoKart. “You” and “your” refer to the customer or website visitor.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Interfere with the operation or security of the website.

• Use our website to distribute malicious software or harmful content.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on our website are accurate.

However, actual product appearance may vary slightly from images displayed on the website due to lighting, photography, screen settings, manufacturing variations, or packaging changes.

Product availability may change without notice.

We reserve the right to discontinue products or modify product information when necessary.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to display accurate prices. However, if an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order.

Any applicable taxes or charges will be displayed or included as required at checkout.

5. Orders

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through available communication methods such as email, SMS, WhatsApp, or other applicable channels.

An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel an order in circumstances including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized activity.

• Incorrect or incomplete customer information.

• Delivery restrictions or other circumstances that prevent fulfillment.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the relevant payment method, subject to applicable payment-processing procedures.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name

• Mobile number

• Email address

• Complete delivery address

• PIN code

• Other information required to process or deliver your order

If incorrect information provided by you results in a failed delivery, delay, return, or additional shipping expense, we may contact you to resolve the issue.

7. Payments

We may offer multiple payment methods, including prepaid online payments and Cash on Delivery (“COD”), depending on availability.

Online payments may be processed through third-party payment providers.

By choosing a payment method, you agree to comply with the applicable terms and conditions of the payment provider.

We do not directly store complete payment card information on our website when payment processing is handled by a third-party payment provider.

8. Cash on Delivery

COD availability may depend on the delivery location, order details, product availability, and other operational factors.

For COD orders, you agree to accept and pay for the order when it is delivered.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD ordering.

9. Shipping and Delivery

We ship orders to serviceable locations in India through available logistics or postal delivery partners.

Delivery times are estimates and may vary depending on the destination, courier/postal network, weather, operational conditions, holidays, or other circumstances outside our reasonable control.

Once an order has been handed over to the delivery partner, delays caused by the delivery network may be outside VixoKart's direct control.

Customers are responsible for providing an accurate and complete delivery address and contact number.

10. Delivery Attempts and Undelivered Orders

Customers should make reasonable efforts to receive their orders.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the parcel, repeated failed delivery attempts, or other circumstances attributable to the customer, the order may be returned to us.

Additional delivery or return-related costs may apply where permitted and applicable.

11. Returns and Refunds

Our return policy allows eligible products to be requested for return within 3 days of delivery, subject to the conditions stated in our Return and Refund Policy.

Products must generally be returned in an acceptable condition and may need to include original packaging, accessories, and other included items.

Certain products or situations may not qualify for return where stated in our Return and Refund Policy.

For complete information about eligibility, return requests, refunds, and exclusions, please refer to our Return and Refund Policy.

To request a return, contact:

return.vixokart@gmail.com

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, packaging information, or other details to assess the issue.

Depending on the circumstances and applicable policy, we may offer a replacement, refund, or another appropriate resolution.

13. Cancellations

You may request cancellation of an order before it has been processed or shipped, where cancellation is still possible.

Once an order has been processed or handed over for delivery, cancellation may no longer be possible.

For COD orders, refusing a parcel after dispatch may be treated as an unsuccessful delivery rather than a standard cancellation.

14. Promotions and Discounts

From time to time, VixoKart may offer promotional discounts, coupons, or special offers.

Promotions may have separate terms, eligibility requirements, validity periods, product exclusions, or usage limits.

Unless specifically stated otherwise, promotions cannot be combined and cannot be exchanged for cash.

We reserve the right to modify or discontinue promotions where necessary.

15. Website Content

All website content, including text, graphics, logos, product images, designs, and other materials provided by VixoKart, is intended for use on the VixoKart website unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without appropriate permission.

16. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services, communication platforms, and other service providers.

These third parties may have their own terms and privacy policies.

VixoKart is not responsible for matters that are solely within the control of an independent third-party service provider, although we will make reasonable efforts to assist customers where appropriate.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

By using our website or placing an order, you acknowledge that information necessary to process, fulfill, deliver, and support your order may be collected and used in accordance with our Privacy Policy.

18. Errors and Corrections

We may occasionally have errors in product descriptions, availability, pricing, promotions, or other website information.

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

If payment has already been collected for an order that is cancelled due to an error, the applicable amount will be refunded.

19. Limitation of Liability

To the extent permitted by applicable law, VixoKart will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including delivery-network disruptions, natural events, technical failures, payment-provider issues, or other events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, policies, business practices, or applicable requirements.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

22. Contact Us

If you have questions regarding these Terms or your order, you can contact VixoKart through our customer support channels.

Customer Support:
support.vixokart@gmail.com

Returns:
return.vixokart@gmail.com

Website:
VixoKart

Thank you for shopping with VixoKart.