Frequently Asked Questions
Find quick answers to the most common questions about ordering, shipping, returns, and more.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also view your order status anytime from your account dashboard.
Orders can be changed or cancelled within 12 hours of placing them. Contact us immediately via the contact page and we'll do our best to help.
Standard delivery takes 3–5 business days. Express delivery (1–2 days) is available at checkout. Free shipping is available on prepaid orders.
We currently ship across India only. Sign up for our newsletter to be notified when international shipping launches.
Visit our contact page, select 'Return or refund', and provide your order number. We'll send you a prepaid return label and process your refund within 5–7 business days.
Yes. All returns within 30 days include a free prepaid return label. We cover the cost — no deductions from your refund.
We accept all major credit and debit cards, UPI (GPay, PhonePe, Paytm), net banking, and Cash on Delivery (COD) on eligible orders.
Absolutely. All payments are processed through secure, PCI-DSS compliant gateways. We never store your card details.
100% yes. Every product on VixoKart is sourced directly from brands or authorised distributors. We have a zero-tolerance policy for counterfeits.
Most electronics and appliances include the manufacturer's standard warranty. The period and terms are listed on each product page.
Click 'Create account' in the top navigation, enter your name, email, and a password. Your account is ready immediately.
On the sign in page, click 'Forgot password?' and enter your email address. We'll send a reset link within a few minutes.
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