Refund policy

VIXOKART — RETURN & REFUND POLICY

VixoKart offers a 7-day return policy. You have 7 days from the date you receive your order to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in the same condition as when you received it.
• Have its original tags attached, where applicable.
• Be in its original packaging.
• Have valid proof of purchase or order details.

Items that do not meet these conditions may not be accepted for return.

HOW TO REQUEST A RETURN

To request a return, please contact us at return.vixokart@gmail.com within 7 days of receiving your order.

Please include:

• Your order number.
• The product you want to return.
• The reason for the return.
• Photos or videos, if the item is damaged, defective, or incorrect.

DO NOT send the product back before your return request has been approved.

Once your return is approved, we will provide you with the return instructions and the appropriate return address.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If you receive a product that is damaged, defective, or different from what you ordered, contact us at return.vixokart@gmail.com as soon as possible.

We may request photos or videos of the item and packaging to evaluate the issue. If the issue is confirmed, VixoKart will provide an appropriate resolution.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Personalized or customized products.
• Perishable products.
• Personal-care or hygiene products where applicable.
• Products specifically marked as non-returnable.
• Gift cards.
• Sale items where the product listing clearly states that the item is non-returnable.

EXCHANGES

We do not offer direct exchanges unless specifically approved by VixoKart.

If you want a different product or variant, you may return the eligible item according to this policy and place a new order after your return has been approved.

RETURN SHIPPING

Return shipping arrangements and costs may depend on the reason for the return.

For products that are damaged, defective, or incorrectly delivered due to an error on our part, VixoKart may provide appropriate return-shipping assistance.

For other returns, the customer may be responsible for return shipping costs.

The applicable return-shipping instructions will be provided when the return is approved.

REFUNDS

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to reflect the refund in your account.

If you have not received your refund after 15 business days from the date of refund approval, please contact us at return.vixokart@gmail.com.

VixoKart Returns
Email: return.vixokart@gmail.com