Refund policy
Return and Refund Policy
At VixoKart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return within 3 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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The return request must be submitted within 3 days of delivery.
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The product must be unused and in its original condition.
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The product should be returned with its original packaging, accessories, and other included items where applicable.
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The product must not show signs of misuse, damage, or alteration.
Some products may not be eligible for return due to hygiene, safety, or other product-specific reasons.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide your order number and clear photos or videos of the product and packaging so that we can review the issue and determine the appropriate resolution.
Depending on the situation, we may provide a replacement, refund, or another suitable resolution.
Return Process
To request a return, contact us at:
Please include:
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Order number
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Name used for the order
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Reason for the return
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Photos or videos of the product, where applicable
If your return request is approved, we will provide instructions for returning the product.
Do not send products back without contacting us first, as unauthorized returns may not be accepted.
Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method where applicable. The time taken for the refund to appear in your account may depend on your payment provider or bank.
For Cash on Delivery orders, any approved refund will be handled through a suitable refund method communicated by our support team.
Return Shipping
If the return is due to receiving a damaged, defective, or incorrect product, VixoKart may arrange or cover the applicable return shipping cost, subject to verification.
For other approved returns, return shipping costs may be the customer's responsibility.
Non-Returnable Situations
Returns may not be accepted where:
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The return request is made after 3 days of delivery.
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The product has been used, damaged, modified, or mishandled by the customer.
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The product is returned without its original packaging or included accessories where these are required.
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The product is not in a condition suitable for resale, except where the return is due to a defect or damage.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped.
Contact Us
For return and refund requests:
For general support: